Can’t find the answer to your question? Contact us, our team is here to help.

Novoma

To ensure the quality and effectiveness of our products, we carefully select the best active ingredients for you (in terms of concentration, absorption, and purity). We prioritize patented or certified forms.&#xA0;Additionally, our supplements are manufactured in France in laboratories that follow good manufacturing practices (GMP) and exclude any controversial substances from their composition. For full transparency, please note that all certificates of analysis for our supplements are available on the product pages of our website.&#xA0;For more information, feel free to visit our <a href="https://novoma.com/en/pages/nos-engagements">Our Commitments</a> page.

To ensure the quality and effectiveness of our products, we carefully select the best active ingredients for you (in terms of concentration, absorption, and purity). We prioritize patented or certified forms. Additionally, our supplements are manufac

How can I ensure the quality of your products?

Our supplements

Who is behind Novoma?

Where are your supplements designed and manufactured?

Are your supplements vegan?

What is the expiration date of your supplements?

How long can I keep your products after opening?

What does “100% clean” mean?

I’m going to start my treatment. Any advice?

What is the recommended duration of the treatment? When will I see the effects of my treatment?

I need help deciding which product(s) to take. Can you advise me?

Can I take several supplements at the same time?

Why choose recycled and recyclable bottles (instead of compostable or glass)?

I have trouble swallowing capsules. Can I open them?

How can I pay my order ?

Can I pay in installments?

Can I place my order over the phone?

I have a discount code. How do I use it?

Can I use multiple discount codes?

I forgot to enter my discount code. What should I do?

If I order multiple units of the same product, can I receive a discount?

Where can I find my invoice?

I want to cancel my order. Is it possible?

How can I return an item?

Order & payment

Where can I have my order delivered?

When will my order be shipped?

What are the delivery methods, times, and costs?

How can I track my order?

I made a mistake with the delivery address, what should I do?

What happens if my package gets lost or arrives damaged?

My package was not delivered to the designated pick-up point. Why?

I live in Toulouse. Can I pick up my supplements directly at the headquarters?

Shipping

How does the subscription work?

What are the benefits of the subscription?

How do I access my subscriber space?

How much does delivery of my subscription cost?

Can I use a discount code on my subscription order?

Can I use my loyalty points on my subscription order?

When will I be charged?

Which countries are eligible for the subscription?

Can I change the date of my next delivery?

Can I modify my subscription to choose a different supplement?

Can I suspend or cancel my subscription at any time?

How can I change the payment method linked to my subscription?

Subscription

Do I need to create an account to place my order?

How to create an account?

I forgot my password, what should I do?

My email address is not recognized even though I’ve already placed an order. How can I access my account?

How can I ensure the quality of your products?Updated 3 months ago