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Novoma

If you&#x2019;re unsure about which cure is best for your needs, we&#x2019;re of course here to help! You have three options: <ul><li>The online test: simply answer a few questions, and we&#x2019;ll provide a personalized recommendation for you.</li><li>The remote consultation: benefit from personalized advice from our dietitian Marina with a 30-minute remote consultation for &#x20AC;20 for the first consultation (no purchase required).</li><li>Contact us: if you have any questions, don&#x2019;t hesitate to contact our customer service by email at <a href="mailto:hello@novoma.com">hello@novoma.com</a> or by phone at +33 561836243. L&#xE9;a and Manon are available to assist you! You can also chat with our <a href="https://wa.me/33651857923">WhatsApp chatbot</a> 24/7.</li></ul>

If you’re unsure about which cure is best for your needs, we’re of course here to help! You have three options:. The online test: simply answer a few questions, and we’ll provide a personalized recommendation for you. The remote consultation: benefit

I need help deciding which product(s) to take. Can you advise me?

Our supplements

Who is behind Novoma?

Where are your supplements designed and manufactured?

Are your supplements vegan?

How can I ensure the quality of your products?

What is the expiration date of your supplements?

How long can I keep your products after opening?

What does “100% clean” mean?

I’m going to start my treatment. Any advice?

What is the recommended duration of the treatment? When will I see the effects of my treatment?

Can I take several supplements at the same time?

Why choose recycled and recyclable bottles (instead of compostable or glass)?

I have trouble swallowing capsules. Can I open them?

How can I pay my order ?

Can I pay in installments?

Can I place my order over the phone?

I have a discount code. How do I use it?

Can I use multiple discount codes?

I forgot to enter my discount code. What should I do?

If I order multiple units of the same product, can I receive a discount?

Where can I find my invoice?

I want to cancel my order. Is it possible?

How can I return an item?

Order & payment

Where can I have my order delivered?

When will my order be shipped?

What are the delivery methods, times, and costs?

How can I track my order?

I made a mistake with the delivery address, what should I do?

What happens if my package gets lost or arrives damaged?

My package was not delivered to the designated pick-up point. Why?

I live in Toulouse. Can I pick up my supplements directly at the headquarters?

Shipping

How does the subscription work?

What are the benefits of the subscription?

How do I access my subscriber space?

How much does delivery of my subscription cost?

Can I use a discount code on my subscription order?

Can I use my loyalty points on my subscription order?

When will I be charged?

Which countries are eligible for the subscription?

Can I change the date of my next delivery?

Can I modify my subscription to choose a different supplement?

Can I suspend or cancel my subscription at any time?

How can I change the payment method linked to my subscription?

Subscription

Do I need to create an account to place my order?

How to create an account?

I forgot my password, what should I do?

My email address is not recognized even though I’ve already placed an order. How can I access my account?

I need help deciding which product(s) to take. Can you advise me?Updated 3 months ago