Subscription
How does the subscription work?
It’s no secret: dietary supplements work best when taken regularly and over the long term. The subscription allows you to receive your favorite supplements at the frequency that suits you. This way, no more interruptions in your regimen, and no need
What are the benefits of the subscription?
The subscription is designed to save you time and allow you to receive your favorite supplements at the frequency that suits you. By subscribing:. Everything is modifiable with one click and without commitment. So, why wait?. *Applicable rates in Met
How do I access my subscriber space?
You can access your subscription by clicking here. Otherwise, go directly to your customer area. Under the My Account section, click on "View My Subscription". If you don’t see the button "View My Subscription," make sure you are properly logged in,
How much does delivery of my subscription cost?
The delivery fee for your subscription order is €3.50 with Colissimo home delivery (Metropolitan France). Delivery is free for purchases over €50. Note: If your order contains one-off purchases (outside of the subscription), you can have your first o
Can I use a discount code on my subscription order?
Yes, if you have a discount code, you can use it when checking out your subscription order on our website. To do this, simply enter the code in the “discount code” box. If you want to use a discount code (e.g., a loyalty voucher) during an automatic
Can I use my loyalty points on my subscription order?
Currently, loyalty points cannot be used for a subscription order. Please contact our customer service by email at [email protected], by phone at +33 5 61 83 62 43, or via the website chat so that we can manually apply the discount.
When will I be charged?
You will be charged immediately after subscribing to your first order. After that, you will be charged on the renewal date, based on the frequency you selected, using the payment method associated with your subscription.
Which countries are eligible for the subscription?
In addition to Metropolitan France, the subscription is available in the following countries: Germany, Belgium, Spain, Italy, Luxembourg, Portugal, United Kingdom, Switzerland.
Can I change the date of my next delivery?
You can absolutely change the delivery date from your customer account (at least 1 day before your subscription renewal). To do this, log into your customer account and click the "View My Subscription" button. Next, click on "upcoming orders". You ha
Can I modify my subscription to choose a different supplement?
Of course! To do this, go to your customer account, then click the “View My Subscription” button, and then “subscriptions”. You will then access the list of your subscriptions. To remove one, click on the subscription of your choice, then click “canc
Can I suspend or cancel my subscription at any time?
You can suspend or cancel your subscription at any time up until the day before its renewal. To do this, go to your account under “View My Subscription”, then click on “Subscriptions” in the menu. Choose the product you wish to cancel and click on “C
How can I change the payment method linked to my subscription?
To change the payment method associated with your subscription, go to your customer account. Click on “View My Subscription”, then on “payment methods”. Next, click on your currently registered payment method, and finally on “change payment method”.