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Novoma

Once your order has been shipped, you will receive a confirmation email containing your tracking number as well as the link to track the delivery of your package.
Note: Tracking information may not be immediately available on the carrier&#x2019;s tracking page (it can take up to 24 hours for the tracking number to become active). If you don&#x2019;t see an update right away, please be patient and check back later.
Didn&#x2019;t receive the email? The tracking number for your order is also available in your customer account.

Once your order has been shipped, you will receive a confirmation email containing your tracking number as well as the link to track the delivery of your package. Note: Tracking information may not be immediately available on the carrier’s tracking p

How can I track my order?

Shipping

Who is behind Novoma?

Where are your supplements designed and manufactured?

Are your supplements vegan?

How can I ensure the quality of your products?

What is the expiration date of your supplements?

How long can I keep your products after opening?

What does “100% clean” mean?

I’m going to start my treatment. Any advice?

What is the recommended duration of the treatment? When will I see the effects of my treatment?

I need help deciding which product(s) to take. Can you advise me?

Can I take several supplements at the same time?

Why choose recycled and recyclable bottles (instead of compostable or glass)?

I have trouble swallowing capsules. Can I open them?

Our supplements

How can I pay my order ?

Can I pay in installments?

Can I place my order over the phone?

I have a discount code. How do I use it?

Can I use multiple discount codes?

I forgot to enter my discount code. What should I do?

If I order multiple units of the same product, can I receive a discount?

Where can I find my invoice?

I want to cancel my order. Is it possible?

How can I return an item?

Order & payment

Where can I have my order delivered?

When will my order be shipped?

What are the delivery methods, times, and costs?

I made a mistake with the delivery address, what should I do?

What happens if my package gets lost or arrives damaged?

My package was not delivered to the designated pick-up point. Why?

I live in Toulouse. Can I pick up my supplements directly at the headquarters?

How does the subscription work?

What are the benefits of the subscription?

How do I access my subscriber space?

How much does delivery of my subscription cost?

Can I use a discount code on my subscription order?

Can I use my loyalty points on my subscription order?

When will I be charged?

Which countries are eligible for the subscription?

Can I change the date of my next delivery?

Can I modify my subscription to choose a different supplement?

Can I suspend or cancel my subscription at any time?

How can I change the payment method linked to my subscription?

Subscription

Do I need to create an account to place my order?

How to create an account?

I forgot my password, what should I do?

My email address is not recognized even though I’ve already placed an order. How can I access my account?

How can I track my order?Updated 3 months ago