Shipping
Where can I have my order delivered?
We ship internationally to the following destinations:. Europe. France, Belgium, Luxembourg, Italy, Spain, Switzerland, Andorra, Portugal, United Kingdom, Germany. France Overseas. Guadeloupe, French Guiana, Réunion, Martinique, Mayotte, Saint Barthé
When will my order be shipped?
All orders placed before 12 p.m. are prepared and shipped the same day by our team from our logistics center in Toulouse (excluding weekends and public holidays). After 12 PM, orders are processed and shipped the next day. Orders are then picked up b
What are the delivery methods, times, and costs?
France:. Delivery to a pick-up point: Shop2Shop / Mondial Relay. Home delivery: Colissimo (without signature). Home delivery: DPD (with signature). United Kingdom:. Home delivery: Chronopost. Switzerland:. Home delivery: Colissimo International. Belg
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking number as well as the link to track the delivery of your package. Note: Tracking information may not be immediately available on the carrier’s tracking p
I made a mistake with the delivery address, what should I do?
If there is an error with the delivery address at the time of your purchase, please contact us as soon as possible so we can make the change (provided your order has not already been processed by our warehouse).
What happens if my package gets lost or arrives damaged?
Lost package. Have you checked if a delivery notice was left in your mailbox? Have you asked your neighbors? Could someone else have picked up the package for you? If no one was present to receive the delivery, it’s possible that the courier left you
My package was not delivered to the designated pick-up point. Why?
Sometimes Mondial Relay / Shop2Shop cannot deliver your package to the designated pick-up point for logistical reasons (pick-up point closed or full). In this case, it will be delivered to another nearby pick-up point. This type of situation is beyon
I live in Toulouse. Can I pick up my supplements directly at the headquarters?
Since our logistics warehouse is not located near our headquarters, it is not possible to collect your order on-site. However, you can find our products at our partner retailers in Toulouse! The list is available under the “where to find us” section.