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Novoma

All orders placed before 12 p.m. are prepared and shipped the same day by our team from our logistics center in Toulouse (excluding weekends and public holidays).After 12 PM, orders are processed and shipped the next day.&#xA0;Orders are then picked up by the carriers at the end of the day.&#xA0;There is no shipping of orders on weekends and public holidays.

All orders placed before 12 p.m. are prepared and shipped the same day by our team from our logistics center in Toulouse (excluding weekends and public holidays). After 12 PM, orders are processed and shipped the next day. Orders are then picked up b

When will my order be shipped?

Shipping

Who is behind Novoma?

Where are your supplements designed and manufactured?

Are your supplements vegan?

How can I ensure the quality of your products?

What is the expiration date of your supplements?

How long can I keep your products after opening?

What does “100% clean” mean?

I’m going to start my treatment. Any advice?

What is the recommended duration of the treatment? When will I see the effects of my treatment?

I need help deciding which product(s) to take. Can you advise me?

Can I take several supplements at the same time?

Why choose recycled and recyclable bottles (instead of compostable or glass)?

I have trouble swallowing capsules. Can I open them?

Our supplements

How can I pay my order ?

Can I pay in installments?

Can I place my order over the phone?

I have a discount code. How do I use it?

Can I use multiple discount codes?

I forgot to enter my discount code. What should I do?

If I order multiple units of the same product, can I receive a discount?

Where can I find my invoice?

I want to cancel my order. Is it possible?

How can I return an item?

Order & payment

Where can I have my order delivered?

What are the delivery methods, times, and costs?

How can I track my order?

I made a mistake with the delivery address, what should I do?

What happens if my package gets lost or arrives damaged?

My package was not delivered to the designated pick-up point. Why?

I live in Toulouse. Can I pick up my supplements directly at the headquarters?

How does the subscription work?

What are the benefits of the subscription?

How do I access my subscriber space?

How much does delivery of my subscription cost?

Can I use a discount code on my subscription order?

Can I use my loyalty points on my subscription order?

When will I be charged?

Which countries are eligible for the subscription?

Can I change the date of my next delivery?

Can I modify my subscription to choose a different supplement?

Can I suspend or cancel my subscription at any time?

How can I change the payment method linked to my subscription?

Subscription

Do I need to create an account to place my order?

How to create an account?

I forgot my password, what should I do?

My email address is not recognized even though I’ve already placed an order. How can I access my account?

When will my order be shipped?Updated 3 months ago