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Novoma

Lost packageHave you checked if a delivery notice was left in your mailbox? Have you asked your neighbors? Could someone else have picked up the package for you? If no one was present to receive the delivery, it&#x2019;s possible that the courier left your package with a neighbor or at the nearest post office.&#xA0;A delivery notice may not always be left in your mailbox. Feel free to check the package tracking (link found in the shipping confirmation email) to see the delivery status.&#xA0;If your order is lost during transit, please contact us by email at <a href="mailto:hello@novoma.com">hello@novoma.com</a>, by phone at +33 5 61 83 62 43, or via the website chat, providing your order number and all relevant details.&#xA0;Damaged packageWe understand the disappointment caused by receiving a damaged package. In this case, please contact us after receiving your order with photos of the damaged items or packaging.&#xA0;We will review the provided documents to report the situation to our logistics team and delivery provider. If a product is damaged, we will offer you a replacement.

Lost package. Have you checked if a delivery notice was left in your mailbox? Have you asked your neighbors? Could someone else have picked up the package for you? If no one was present to receive the delivery, it’s possible that the courier left you

What happens if my package gets lost or arrives damaged?

Shipping

Who is behind Novoma?

Where are your supplements designed and manufactured?

Are your supplements vegan?

How can I ensure the quality of your products?

What is the expiration date of your supplements?

How long can I keep your products after opening?

What does “100% clean” mean?

I’m going to start my treatment. Any advice?

What is the recommended duration of the treatment? When will I see the effects of my treatment?

I need help deciding which product(s) to take. Can you advise me?

Can I take several supplements at the same time?

Why choose recycled and recyclable bottles (instead of compostable or glass)?

I have trouble swallowing capsules. Can I open them?

Our supplements

How can I pay my order ?

Can I pay in installments?

Can I place my order over the phone?

I have a discount code. How do I use it?

Can I use multiple discount codes?

I forgot to enter my discount code. What should I do?

If I order multiple units of the same product, can I receive a discount?

Where can I find my invoice?

I want to cancel my order. Is it possible?

How can I return an item?

Order & payment

Where can I have my order delivered?

When will my order be shipped?

What are the delivery methods, times, and costs?

How can I track my order?

I made a mistake with the delivery address, what should I do?

My package was not delivered to the designated pick-up point. Why?

I live in Toulouse. Can I pick up my supplements directly at the headquarters?

How does the subscription work?

What are the benefits of the subscription?

How do I access my subscriber space?

How much does delivery of my subscription cost?

Can I use a discount code on my subscription order?

Can I use my loyalty points on my subscription order?

When will I be charged?

Which countries are eligible for the subscription?

Can I change the date of my next delivery?

Can I modify my subscription to choose a different supplement?

Can I suspend or cancel my subscription at any time?

How can I change the payment method linked to my subscription?

Subscription

Do I need to create an account to place my order?

How to create an account?

I forgot my password, what should I do?

My email address is not recognized even though I’ve already placed an order. How can I access my account?

What happens if my package gets lost or arrives damaged?Updated 3 months ago