Order & payment
How can I pay my order ?
Payment on our store is 100% secure with Mollie, PayPal, and Stripe. Thanks to these payment methods, we accept payments by credit card (Visa, MasterCard, CB, and American Express), PayPal and Apple Pay. We offer 3 or 4 interest-free instalments with
Can I pay in installments?
You can pay in 3 or 4 installments at no extra cost with our secure payment partner, Scalapay. This payment method is only available for purchases over €60. Scalapay is available in Europe and in the French overseas territories (Guadeloupe, Martiniqu
Can I place my order over the phone?
Yes, we can place your order with you over the phone. To do so, call us at 05 61 83 62 43 from Monday to Friday between 9:00 AM and 6:00 PM.
I have a discount code. How do I use it?
To use your code, simply enter it in the “Discount Code” field on the checkout page when providing your shipping address. Note: Please note that discount codes cannot be combined. It is not possible to use a discount code on a custom pack.
Can I use multiple discount codes?
No, you can only use one discount code per order.
I forgot to enter my discount code. What should I do?
The discount code is applied as soon as your order is confirmed. Once the order has been placed and validated, we unfortunately no longer have the ability to apply it for you.
If I order multiple units of the same product, can I receive a discount?
Absolutely! We offer advantageous pricing when you order multiple units of the same product: -5% for 2 units and -10% for 3 units or more (the discount is applied automatically). You can also create a custom pack with multiple products (from 3 to 5 p
Where can I find my invoice?
As soon as your order is confirmed, you will receive a confirmation email containing your invoice as an attachment. Your invoice is also available in your customer account under the “Orders” section.
I want to cancel my order. Is it possible?
If your order has not yet been processed by our warehouse, we can cancel it and proceed with the refund. In this case, please contact us as soon as possible by email at [email protected]. However, we cannot guarantee the modification of the order as i
How can I return an item?
Returns must be made within 14 days of receiving the order. Return Procedure. To make a return, prepare your package with the products inside along with a document indicating your order number, first and last name. Ship your package to the following